Our refund policy has been devised to define the situations under which WeDoCeph provide a refund, the procedure for claiming a refund and the responsibility of WeDoCeph (an Audax d.o.o., Tehnoloski park 18, SI-1000 Ljubljana, Slovenia web service portal, hereinafter refered to as WeDoCeph) circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.
At WeDoCeph we think that every customer is important to us and we make sure that we handle each customer with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results or results can not be delivered to the customer and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed below. Customer buys so called tokens. Each token enables customer to one cephalometric analysis. Refund policy is meant for one or more tokens and not for whole package of tokens purchased.
WeDoCeph liability is bound by the value of the unspent tokens for the customer at a given point point of time. WeDoCeph is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the customer cancels its profile (stops being a customer) on WeDoCeph portal and such cancellation has been communicated to WeDoCeph in writing.
The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon.
And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon.
Chargeback rates are deducted from the refund sum.
WeDoCeph may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of WeDoCeph portal after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly e–mail us at firstname.lastname@example.org.
WeDoCeph is a registered trademark of Audax d.o.o. Copyright Audax 2021